Thank you for choosing https://alcostashop.com/. We stand behind the quality of our products and are committed to ensuring your satisfaction. Please read the following policy carefully before completing your purchase.
Order Cancellation & Refund
Orders can be cancelled and refunded in full before they are shipped.
Once your order has shipped, please contact us at support@alcostashop.com or 1-925-236-0717 for assistance.
All Sales Are Final
Once an order has shipped, the sale is considered final.
We do not offer refunds to the original payment method under normal circumstances.
Please review all product details carefully before placing your order.
Returns Are Subject to Approval
Exceptions may apply for defective, incorrect, or damaged items.
To request a return:
- Contact us at support@alcostashop.com or call 1-925-236-0717 within 15 days of delivery.
- Include your order number, clear photo evidence, and a short explanation of the issue.
- If approved, we will provide return instructions. Returns must be sent back within 15 days of approval.
Shipping and taxes are non-refundable, and unauthorized returns will not be accepted.
Store Credit Only – No Monetary Refunds
Approved returns will be refunded as store credit for future purchases.
We do not offer:
- Cash or card refunds
- Refunds on original shipping charges
- Refunds on sales tax
Store credit is issued once the returned product is received, inspected, and approved.
Return Eligibility Criteria
- Unused Condition: Item must be unused and in original condition
- Original Packaging: Must include all packaging and accessories
- No Damage or Wear: Free from scratches or handling damage
- Return Timeframe: Item must be shipped back within 15 days of return approval
Non-Returnable Items
We do not accept returns for:
- Limited-edition or custom items
- Final sale or clearance items
- Items marked “non-returnable” on the product page
- Digital gift cards
- Items returned without prior approval
Damaged, Defective, or Incorrect Items
Report within 7 days of delivery with photo evidence.
If approved, we will issue a replacement or store credit.
Not responsible for damage after delivery due to misuse, improper storage, or modifications.
Lost or Stolen Packages
Not liable for packages marked as “Delivered” by the carrier but reported missing.
Contact the shipping carrier or local authorities.
Shipping insurance may cover these losses if purchased.
Refund / Return Support
If there is any issue with your order, contact our support team.
Our team responds within 12 hours and will work with you to provide a suitable resolution, including replacement, return, or clarification.
All communications are documented to ensure transparency and accuracy.
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